Shipping & Returns

We are committed to bringing our products to everyone in the world. We have partnered with FedEx for shipping our products all around the world. If you do not see shipping services to your country, please contact us at care@outback.life and our team will revert to your specific query ASAP.

Please contact us in case you require us to make some other shipping arrangements.

All regular orders are shipped from our warehouse within 3 working days of the date of placement of order.  All orders which require customizations like monogramming, sizes, colours etc will be shipped within 07 working days from placement of order. All duties and taxes if any in the customer's country, shall be borne by the customer. We are not liable to pay any duties or taxes. Currently, we are not able to ship to PO Boxes.

You will receive a tracking number once your order is shipped. We will not be responsible for any delay or non-delivery of purchased products caused by flood, fire, war, acts of God or any cause that is beyond our control.

In case a delivery is not made by the courier company due to the non-availability or mistaken address or contact details of the customer, any extra cost towards re-delivery shall be to the customer's account.

We reserve the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation, such user details are found to be not true (wholly or partly), we reserve the right to reject the registration and debar the user from using the services available at this website, and/or other affiliated websites without any prior intimation.

No Questions Asked Return Policy

We offer a No Questions Asked Return Policy on all our products except made to order and customised products. Our Return Policy is really simple. If you are not happy with something you bought, we'll take it back within 21 days of placement of order by you.

If the product is unused, we'll give you a full refund. The only times we don't accept a return is if the product has been used or damaged by you.
 
If you are not satisfied with your product, please contact our Customer Support team to start the return process. We’ve made it very simple for your convenience. Log on to outback.myreturnscenter.com to start the return process.

Only items purchased directly from this website will be accepted by us. For products purchased from authorized retailers, please get in touch with them directly for returns. Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
 
Returned items must be in their original packaging, including any accessories, manuals, documentation and original invoice.

You must NOT accept a delivery if the packaging has been damaged. You must report any missing item/accessory within 2 days of delivery of the product. Outback reserves the right to deny any return.

Refunds:

Refunds are processed within 07 business days of receipt of returned products. Refunds will be issued via PayPal to the original payment method.

For defective items, a full refund will be credited upon return.

Cancelling Orders:

Items already shipped are not reversible, and must then be returned for a refund (please see the “Refunds” section above). 
To check the status of your order, please log-in to your Outback account or contact our Customer Support team at care@outback.life.